Question 1

What is the difference between private and shared transfers?

Accepted Answer

Private transfers provide an exclusive vehicle for your group with flexible scheduling and door-to-door service. Shared transfers are budget-friendly options where you share with other travelers, with designated pickup and drop-off points.

Question 2

Where is the pickup point for shared transfers?

Accepted Answer

Shared transfer pickup points vary by route. Common pickup locations include hotel lobbies within town center, bus terminals, and designated meeting points. You will receive the exact pickup location and time via email after booking. Please note that pickups outside the designated area may not be available or may incur additional charges.

Question 3

Where is the drop-off point for shared transfers?

Accepted Answer

Shared transfers have designated drop-off points, typically at the town center, bus terminal, or main tourist areas. Drop-off at specific hotels is not guaranteed for shared transfers. If your accommodation is outside the drop-off area, you may need to arrange local transportation (tricycle/tuk-tuk) for the final leg of your journey.

Question 4

How long does Puerto Princesa to El Nido take?

Accepted Answer

The transfer typically takes 5-6 hours depending on road conditions, with rest stops included.

Question 5

Are hotel pickups included?

Accepted Answer

For private transfers, yes - door-to-door service with hotel pickup and drop-off is included at no extra charge. For shared transfers, pickup and drop-off are at designated points only. Hotels within town center may be accommodated, but remote locations require you to meet at the designated pickup point.

Question 6

What time should I be ready for shared transfer pickup?

Accepted Answer

Please be ready at least 15 minutes before your scheduled pickup time. Shared transfers operate on a fixed schedule and cannot wait for late passengers. If you miss the pickup, refunds may not be available.

Question 7

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before. Cancellations within 24 hours may incur charges.

Question 8

Are vehicles air-conditioned?

Accepted Answer

Yes, all vehicles are air-conditioned, well-maintained, and regularly serviced.

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